Previous incidents

Between 02:13 and 09:02 BST on 9 October 2026, VPS services on one of our Frankfurt hypervisors were unavailable or degraded. A filesystem problem on the host stopped it working normally and needed a manual repair. The host is back online and all VPS on it are running again. If your VPS is still unreachable or you see file or disk errors, please open a support ticket. We are reviewing the cause and will take steps to prevent a repeat.

Between 11:46 and 12:01 UTC on 1 October 2026, all services hosted in our Romania location were unreachable or intermittently reachable.

What happened
A network flap on our Romania connectivity caused some routes to become inconsistent. Traffic to and from Romanian services was either dropped or sent along incorrect paths, so customers saw packet loss and timeouts.

Impact
All services in Romania were affected: VPS, game servers, web hosting and database nodes. Services in other locations we...

We have identified the cause of the ongoing packet loss issue and have now fixed it.

Network connectivity should be back to normal, and we will continue monitoring the network to ensure everything remains stable.

We apologize for the inconvenience and thank you for your patience.

This issue has now been resolved. All connections in our Frankfurt, Germany location should be stable, with no further disconnections or packet loss.

Our investigation identified internal traffic as the cause of the disruption. We have made adjustments to our network equipment to prevent this from happening again.

If you continue to experience any connectivity issues with your services, please open a support ticket and our team will be happy to assist.

We apologise for any inconvenience ca...

The issues affecting fra1-bv-038 have now been fully resolved, and all services should be back online.

We can confirm that no customer data was lost during the incident.

We sincerely apologize for the extended downtime and the disruption this caused. Thank you for your patience and understanding while we worked to safely restore the node.

The issue affecting LAX1-BV-004 has now been resolved, and servers should be back online.

Thank you for your patience.

The scheduled router upgrades in our Romania location have now been completed successfully.

All work has been finished and services are operating normally again.

We apologize for the brief disruption and thank you for your patience while the maintenance was carried out.

We have identified the root cause of this incident. It appears to have been related to our on-site network equipment. Connectivity has been restored and services are back online since 1 hour ago. We will be conducting further internal investigations to mitigate and prevent this from recurring. Thank you for your patience.

The faulty hardware responsible for the issues on fra1-bv-021 has been replaced.

All affected servers should now be back online and operating normally. We will continue monitoring the node to ensure it remains stable.

We apologize for the extended downtime and thank you for your patience while the issue was being resolved.

The issue affecting fra1-bv-021 has now been resolved.

Affected VPS services should shortly begin booting back online. If your VPS has not come back online yet, please check the control panel and make sure the VPS is powered on.

All data on the node remains intact.

We sincerely apologize for the extended downtime and inconvenience caused. Thank you for your patience and understanding while our technicians worked to resolve the issue.