Previous incidents

We have identified the root cause of this incident. It appears to have been related to our on-site network equipment. Connectivity has been restored and services are back online since 1 hour ago. We will be conducting further internal investigations to mitigate and prevent this from recurring. Thank you for your patience.

The faulty hardware responsible for the issues on fra1-bv-021 has been replaced.

All affected servers should now be back online and operating normally. We will continue monitoring the node to ensure it remains stable.

We apologize for the extended downtime and thank you for your patience while the issue was being resolved.

The issue affecting fra1-bv-021 has now been resolved.

Affected VPS services should shortly begin booting back online. If your VPS has not come back online yet, please check the control panel and make sure the VPS is powered on.

All data on the node remains intact.

We sincerely apologize for the extended downtime and inconvenience caused. Thank you for your patience and understanding while our technicians worked to resolve the issue.

Between approximately 02:00 and 03:00 BST today, CosmicGuard applied further changes to the affected mitigation rules. Our monitoring shows connectivity has recovered across the previously impacted ISPs and locations, and the issue now appears resolved.

If you are still experiencing connection problems to Ashburn (VA) or Dallas (TX), please open a ticket and include MTR logs from the affected source so we can investigate further.

Please note: the inbound (ingress) throughput cap of approxim...