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Resolved

Ongoing Investigation – Network Packet Loss

Sep 26, 2026 at 1:18pm UTC
Affected services
[EU] - Germany Web Node
[N20] - Germany Game Node #1
[N21] - Germany Game Node #2

Resolved
Sep 26, 2026 at 2:08pm UTC

We have identified the cause of the ongoing packet loss issue and have now fixed it.

Network connectivity should be back to normal, and we will continue monitoring the network to ensure everything remains stable.

We apologize for the inconvenience and thank you for your patience.

Created
Sep 26, 2026 at 1:18pm UTC

We are still actively working on identifying and resolving the ongoing packet loss issue in Germany.

As part of the troubleshooting process, we are currently isolating and testing several components of the network infrastructure. During this process, some servers may experience temporary connectivity interruptions or increased packet loss.

We apologize for the disruption and appreciate your patience while we work to identify the root cause and restore stable network connectivity.