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Resolved

Scheduled Network Maintenance - Frankfurt (Datacenter Carrier Fiber Work)

Oct 5, 2026 at 8:00pm UTC  –  Oct 6, 2026 at 1:26am UTC
Affected services
Webhost Panel
Dedicated Panel
[EU] - Germany Web Node
[EU] - Romania Web Node
[N20] - Germany Game Node #1
[N21] - Germany Game Node #2
[N30] - Romania Game Node #1
[N31] - Romania Game Node #2
[SQL20] - Germany Database Node #1
[SQL21] - Germany Database Node #2
[SQL30] - Romania Database Node #1
[SQL31] - Romania Database Node #2
[EU] - Budget VPS | fra1-bv-023
[EU] - Budget VPS | fra1-bv-001
[EU] - Budget VPS | fra1-bv-002
[EU] - Budget VPS | fra1-bv-003
[EU] - Budget VPS | fra1-bv-004
[EU] - Budget VPS | fra1-bv-005
[EU] - Budget VPS | fra1-bv-016
[EU] - Budget VPS | fra1-bv-006
[EU] - Budget VPS | fra1-bv-007
[EU] - Budget VPS | fra1-bv-008
[EU] - Budget VPS | fra1-bv-009
[EU] - Budget VPS | fra1-bv-010
[EU] - Budget VPS | fra1-bv-011
[EU] - Budget VPS | fra1-bv-012
[EU] - Budget VPS | fra1-bv-013
[EU] - Budget VPS | fra1-bv-014
[EU] - Budget VPS | fra1-bv-015
[EU] - Budget VPS | fra1-bv-017
[EU] - Budget VPS | fra1-bv-027
[EU] - Budget VPS | fra1-bv-018
[EU] - Budget VPS | fra1-bv-019
[EU] - Budget VPS | fra1-bv-020
[EU] - Budget VPS | fra1-bv-021
[EU] - Budget VPS | fra1-bv-022
[EU] - Budget VPS | fra1-bv-025
[EU] - Budget VPS | fra1-bv-026
[EU] - Budget VPS | fra1-bv-028
[EU] - Budget VPS | fra1-bv-029
[EU] - Budget VPS | fra1-bv-030
[EU] - Budget VPS | fra1-bv-031
[EU] - Budget VPS | fra1-bv-032
[EU] - Budget VPS | fra1-bv-033
[EU] - Budget VPS | fra1-bv-034
[EU] - Budget VPS | fra1-bv-035
[EU] - Budget VPS | fra1-bv-036
[EU] - Budget VPS | fra1-bv-037
[EU] - Budget VPS | fra1-bv-038
[EU] - Budget VPS | fra1-bv-039
[EU] - Budget VPS | fra1-bv-040
[EU] - Budget VPS | fra1-bv-041
[EU] - Premium VPS | fra1-pv-007
[EU] - Premium VPS | fra1-pv-002
[EU] - Premium VPS | fra1-pv-003
[EU] - Premium VPS | fra1-pv-004
[EU] - Premium VPS | fra1-pv-005
[EU] - Premium VPS | fra1-pv-006
[EU] - Premium VPS | fra1-pv-001
[EU] - Premium VPS | fra1-pv-008
[EU] - Premium VPS | fra1-pv-009
[EU] - Premium VPS | fra1-pv-010
[EU] - Premium VPS | fra1-pv-012
[EU] - Premium VPS | fra1-pv-011
[EU] - Extreme VPS | bac1-ev-001
[EU] - Extreme VPS | bac1-ev-002
[EU] - Extreme VPS | fra1-ev-001
[EU] - Extreme VPS | fra1-ev-002
[EU] - Extreme VPS | fra1-ev-003
[EU] - Extreme VPS | fra1-ev-004
[EU] - Germany Backup Node #1
[EU] - Germany Backup Node #2
[EU] - Germany Backup Node #3

Resolved
Oct 6, 2026 at 1:26am UTC

Maintenance ended

Updated
Oct 6, 2026 at 1:26am UTC

Update: The scheduled carrier fiber maintenance in Frankfurt appears to have been completed, and connectivity has returned. Monitoring confirmed the affected Frankfurt services became reachable again at approximately 00:57 BST (23:57 UTC). We will continue monitoring the location through the remainder of the maintenance window.

Created
Oct 5, 2026 at 8:00pm UTC

Affected: Frankfurt (all services) & Romania (all services)

Start: Mon 5 Oct 2026, 20:00 UTC (22:00 CEST)
End: Tue 6 Oct 2026, 04:00 UTC (06:00 CEST)

Our dacenter's upstream carrier will be performing fiber optic maintenance and splicing work across the Frankfurt East region during this window. The work is being carried out by the underlying line infrastructure provider and affects multiple carriers in the area, not just our transit.

Our Frankfurt site is provisioned with redundant dark fiber feeds, but the carrier cannot confirm in advance which route sections and strands will be cut at any given moment. For that reason we are treating the entire 8-hour window as a potential full loss of connectivity to the Frankfurt location.

Expect intermittent packet loss, latency, or complete unreachability of any service hosted in Frankfurt (VPS, dedicated, game servers) at any point during the window. Compute and storage remain unaffected; this is purely a network reachability issue. Services will recover automatically once fiber connectivity is restored.

If you run critical workloads in Frankfurt, we recommend reviewing your own failover and confirming any backup routes or secondary locations ahead of the window.

We apologise for the disruption. This is driven entirely by third-party carrier construction and is outside our direct control.